Reference

How We Handle Your Privacy

We show you exactly what we collect when you open an account, from the details you type in to the session data that keeps login stable on phone…

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What This Policy Covers

fafa88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

For Indonesia, including Jakarta, this policy covers the details you give us when you create or update your account, contact support, or use payment rails such as DANA, OVO, GoPay, and QRIS. We use that data to run the account, answer privacy requests, keep session access

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stable, and meet record-keeping duties that apply under local law. We also keep device and cookie signals so sign-in and language settings work across phone and desktop. If a request asks us to change or remove data, we check the account owner first so the wrong
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person cannot alter your file. When access or eligibility is limited, it depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

How To Reach Us About Data

If you want to ask what we store, correct a profile field, or ask about a payment record, we keep three contact paths open. Use live chat from the account area for quick handling, send email for written requests, or message us on WhatsApp during the hours shown in your account. We answer in plain English and keep the request linked to the name and email on the file so your data does not move to the wrong person.

Team online

Live Chat

Open live chat from the account area any time. We use it for privacy questions, identity checks, and urgent access changes, and we keep the thread attached to your account so the request stays traceable.

Email

Send a written request to [email protected]. Include your registered email, the field you want changed, and the reason, then we can confirm identity and respond with the next step in one thread.

Message our WhatsApp desk during 09:00-22:00 WIB if you prefer mobile contact. We use it for quick follow ups, but account changes still need verification before we edit any stored data.

DATA COOKIES RETENTION

How We Keep Privacy Workable

Our process is simple: we keep the fields needed to run your account, log access attempts, and store cookie and device signals that help us spot unusual sign-ins.

What we collect

We keep only the details you submit for account use, support contact, and payment reconciliation. That includes your name, email, login history, and transaction references from DANA, OVO, GoPay, or QRIS when they appear on your file.

Cookies and sessions

Cookies remember your sign-in state, preferred language, and the page you last opened. If you clear them, you may need to log in again and reset small display choices on phone or desktop.

Account security

We use password checks, session timeouts, and device signals to reduce account misuse. If a login looks unusual, we may ask for a fresh confirmation before we let the action continue.

Retention period

We keep records while your account is active and for the period required by record-keeping rules. When a record no longer needs to stay, we remove or mask it after verification.

Your requests

You can ask to read, correct, export, or delete data that local law lets us change. We ask for account proof first, because privacy requests must not be handled on the wrong file.

Who to contact

If you want a privacy copy or have a question about a stored field, reach us through live chat, email, or WhatsApp. We keep the request history so you can follow the same thread.

Questions About Your Privacy Rights

This section answers the questions we get most often about account data, cookies, contact steps, and retention. If you want a correction or a copy of what we store, we will ask you to confirm the registered account first, then handle the request within the rules that apply under local law.

We keep the details you enter to run the account, plus login logs and payment references linked to DANA, OVO, GoPay, or QRIS. We do not add extra profile fields unless you choose to send them to support.

Yes. Send the change request from the registered email or live chat, and we will verify the account first. After that, we can update the parts that local law lets us change.

We keep data while the account is active and for the period required by record-keeping rules. After that window ends, we remove or mask it where the law allows.

Cookies can stay on the browser you use until you clear them or they expire. They help remember sign-in and language settings, and some preferences reset when you move to another device.

Use live chat, email, or WhatsApp from the account area. Tell us what you want changed, include your registered email, and we will reply with the next step after verification.

The policy is written for Indonesia, and access depends on local law. If local law does not permit service where you are, we do not offer the account flow there.

We keep DANA, OVO, GoPay, and QRIS references so we can reconcile account activity, answer disputes, and meet record-keeping duties. Those references stay in the relevant transaction file, not in extra marketing records.

How We Handle Your Privacy

How To Reach Us About Data

Live Chat

Email

WhatsApp

How We Keep Privacy Workable

What we collect

Cookies and sessions

Account security

Retention period

Your requests

Who to contact

Questions About Your Privacy Rights

01 What data do you keep when I open an account?

02 Can I ask you to change my account data?

03 How long do you keep my data?

04 Do cookies stay on my phone and desktop?

05 How do I contact you about privacy?

06 Does this policy apply outside Indonesia?

07 Why do you keep payment records?

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